Account - Manage MFA Factors

This article explains how to manage and update your Microsoft account security information and MFA contact methods to ensure secure access to Clark University resources.

Pre-requisites

ITS strongly recommends using the Microsoft Authenticator app as the primary factor/contact method for your Clark account. This app can be added to multiple devices, such as smart phones or tablets. For security purposes, do not add the Microsoft Authenticator app to shared devices. Instructions on installing and setting up the app: Clark Account - MFA Authenticator Set Up
If you’re connecting remotely, be advised you may have to verify your identity with MFA. Keep your phone nearby.
If you cannot access your MFA contact method (for example, if you no longer have access to the phone number associated with your account), please contact the ITS Help Desk below to reset your MFA .

Instructions

In your internet browser, navigate to mysignins.microsoft.com
If necessary, sign into your Clark account using your full email address and password.
If you are connecting remotely, you may be prompted to authenticate your access using MFA.
In the left pane, click Security info.
Change, delete, or add MFA contact methods as necessary.
Log out of your Microsoft account once you’ve made any necessary changes.

Need more support? Contact the Help Desk.