VPN - Install & Connect

Before You Start

Warning: You cannot connect to the VPN while on-campus. These steps will only work if you are off-campus.

If you are running Windows, please check to see which processor (CPU) you are using first. Any computer running an ARM or SnapDragon CPU will need a different installer.

What is VPN?

VPN stands for virtual private network. It allows Clark community members to securely access Clark University network resources when working remotely. At Clark, we use GlobalProtect as our VPN provider.

Install VPN

In your internet browser, navigate to https://vpn.clarku.edu
If prompted, log in with your Clark email address and your usual password. You may be asked to authenticate using multi-factor authentication (MFA).
Choose the correct installer for your device.
1. Most Windows users will need Windows 64 bit GlobalProtect Agent
2. If you’re using a Windows tablet or Microsoft Surface with a Qualcomm Snapdragon processor, contact the helpdesk for an installer for your device.
Locate the installer in the Downloads section of your computer. Double-click the file to open it.
1. The file is usually called GlobalProtect64.msi
Follow GlobalProtect prompts. Clicking Next will set up VPN using default settings.
If asked “Do you want to allow this app to make changes to your device?” choose Yes.
Wait for the installation to complete. Do not turn off your computer.

Connect to VPN

Connect to the internet. Most people will be connecting to their home WiFi.
1. Windows: Open GlobalProtect from your system tray by clicking on the upward-facing caret in the bottom right of your screen. Then, click on the Global Protect icon (a grey globe).
2. Mac: Locate the Global Protect icon in the toolbar in the upper right corner of your screen. Click on it.
Enter vpn.clarku.edu as the portal address. Click Connect.
Enter your Clark username (NOT the full email address) and password. Click Sign In.
If you are already logged in, you may not see this screen.
Your web browser may open asking for you to log in again to your Clark University account (using your full Clark email address and password).
A new window will display Clark University’s VPN Policy and a disclaimer. Close this window after reading the policy.
You are now connected to the Clark University VPN.

Common Problems

(Windows only) GlobalProtect reports "Connection Failed: Could not connect to the GlobalProtect Service."
1. Go to the Start menu and type "services.msc", in the results select "run as administrator.
2. Find the "PanGPS" service in the list.
3. Right-click the PanGPS listing and select "start". If it now shows as running, attempt to connect again.
4. If it fails to start the service, check to see what model of CPU you have.
  1. Open the start menu and type "System Information"
  2. Look for "Processor"
    1. If this field contains "Intel" or "AMD", the GlobalProtect Windows 64-bit installer should be what you use.
    2. If this field contains "ARM" or "Snapdragon" or "Qualcomm", you will need an installer not hosted on the vpn portal. Please contact the Help Desk and one will be provided.

Need more support? Contact the Help Desk.