Students: Wired Internet Connection
This article walks you through preparing and registering your device (Mac, Windows, or Chromebook) on the Clark University network.
Prerequisites
- Your Clark University account credentials (full email address and password)
- An Ethernet cable and access to a network port (wall jack) in your residence or campus space
Before you start
Complete all three steps below before bringing your device to campus.
Step 1: Determine your operating system
Mac
- Click the Apple logo in the upper-left corner of your screen.
- Select About This Mac.
- Locate your macOS version in the information window.
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Warning: If your macOS is version 12 or lower on a university-managed device, contact the Help Desk before proceeding.
Windows
- Open the Start menu by clicking the Windows icon at the bottom of your screen.
- Click the gear icon to open Settings.
- Click System.
- In the left pane, scroll down and click About.
- Scroll to the Windows Specifications section and note your edition.
Step 2: Update your operating system
MacOS 12 or lower
- Click the Apple icon in the upper-left corner of your screen.
- Select About This Mac.
- Click Software Update.
- If you see "Other updates are available," click More Info.
- Install all available operating system updates.
- Restart your computer.
- Repeat until no additional updates are available.
MacOS 13 or higher
- Click the Apple icon in the upper-left corner of your screen.
- Select System Settings.
- If updates are available, click Software Update Available at the top of the left pane.
- Click Update Now in the Updates Available section.
- Agree to the licensing terms and conditions.
- Wait for the update to download. Your computer will restart automatically.
Windows
- Open the Start menu by clicking the Windows icon at the bottom of your screen.
- Click the gear icon to open Settings.
- Select Update & Security.
- Click Check for updates.
- Apply all available updates.
- Restart your computer.
- Repeat until the button reads You're up to date.
Step 3: Install or update antivirus software
Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you already have a paid antivirus program, fully update it before proceeding.
- Open a web browser.
- Go to the Clark ITS Antivirus page.
- Follow the instructions on the page
Connect your device on campus
- Connect your device to a network port (wall jack) using an Ethernet cable.
- Launch a web browser and follow the registration steps for your device type below.
Register your device
Chromebook
- Open a browser and go to https://clarknet.clarku.edu.
- Click Continue to Device Registration.
- Log in with your Clark account.
- Enter a descriptive nickname for your device.
- Include the device make, model, and year of registration (example: Chromebook Fall 24).
- Check the box to confirm you have read and agree to Clark's Appropriate Use policy.
- Click Register, then click OK.
Mac
- When connected, a pop-up window will appear with a link to Continue to Device Registration.
- Click Continue to Device Registration (or I have a Clark Account). If prompted, click Allow.
- Log in with your Clark account.
- Click Step 1. Download ClearPass OnGuard Agent. If prompted, read the instructions and click OK.
- Open your Downloadsfolder and double-click the downloaded file to open it.
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Note: If you see "ClearPass OnGuard can't be opened because it was not downloaded from the App Store," follow these steps:
- Click OK.
- Click the Apple logo and open System Preferences (MacOS 12 or lower) or System Settings (MacOS 13 or higher).
- Click Security & Privacy.
- Click Open Anyway.
- Enter your computer credentials when prompted. ClearPass OnGuard will begin to install.
- Follow all remaining prompts to complete the installation, entering your credentials again if asked.
- Return to your browser and click Step 2. Launch ClearPass. If prompted, click OK.
- ClearPass OnGuard will verify that your operating system and antivirus software are up to date.
- The page will reload and show whether your device passed.
- If your device failed a requirement, return to the Before you start section above to update your OS or antivirus software.
- Enter a descriptive nickname for your device (example: MacBook Pro 2025).
- Check the box to confirm you have read and agree to the Appropriate Use policy.
- Click Register, then click OK.
Windows
- When connected, a pop-up window will appear with a link to Continue to Device Registration.
- Click Continue to Device Registration.
- Log in with your Clark account credentials (full email address and password).
- Click Step 1. Download ClearPass OnGuard Agent. If prompted, click OK.
- Once the download is complete, click Step 2. Launch ClearPass. If prompted, allow your browser to open the application.
- The page will reload and show whether your device passed the OS and antivirus check.
- If your device failed a requirement, return to the Before you start section above to update your OS or antivirus software.
- Enter a descriptive nickname for your device (example: EliteBook 800 Fall 25).
- Check the box to confirm you have read and agree to the Appropriate Use policy.
- Click Register, then click OK.
Need more support? Contact the Help Desk.