Teams Phone - Using the Teams app

This article details the phone features and options within the Teams application for Windows/Mac computers.

Before You Start

The instructions included on this page refer to the calling feature within the Microsoft Teams desktop application.

For Teams desk phone instructions, click here.
Learn important terms so you can navigate Teams Phones with confidence - Teams Phone Glossary

Access call settings – Microsoft Support
Change your default mic, speaker, or camera – Microsoft Support
Choose ringtones – Microsoft Support
Make a test call – Microsoft Support
Set call answering rules – Microsoft Support
- The call answering rules help you:
  - Configure how long your phone line rings
  - Configure ringing on multiple devices or numbers
  - Redirect unanswered calls

Microsoft Teams syncs with the same calendar as Microsoft Outlook. This means incoming calls can be affected by meetings on your calendar.

In Microsoft Teams, in Settings > Notifications and activity > Sound there is an option to "Play sounds when I'm busy or in a meeting". This is off by default.
When disabled, you can set meetings in your calendar to show as "Busy" and silence new incoming calls.
These silenced calls however will only show a message on your desktop with no ringtone.
To fully silence incoming calls, you can use one of the forwarding options below or set your Teams status to Do Not Disturb.

Add a maximum of 5 people to a call group.
The caller on the other end of the line will hear 20 seconds of ringing for each person in the group if the call is not answered, which can deter them from leaving a voicemail.